Return & Refund Policy

Last Updated: January 2026

We want you to be completely satisfied with your sports equipment purchase. If you need to exchange a size or return a product, we make the process smooth and straightforward.

1. 30-Day Return Window

You may initiate a return or exchange within 30 calendar days of receiving your parcel. The product must be:

• Unused, unplayed, and free of dirt, grass stains, or scuffs.
• In its original branded box, bag, or packaging with tags intact.
• Accompanied by the original order invoice or packing slip.

2. How to Request an Exchange or Return

1. Contact our customer support team on WhatsApp at +92 300 1234567 or email support@dmsportsshop.com with your Order ID.
2. Provide a quick photo showing the unused product and the reason for exchange.
3. Our team will arrange a courier pickup or provide the nearest return depot address in your city.

3. Refunds Processing

Once we receive and inspect the returned item, your refund will be processed within 2 to 3 business days via your preferred method (Direct Bank Transfer, JazzCash, or EasyPaisa).

4. Damaged or Defective Items

If any item arrives damaged in transit or possesses a manufacturing flaw, notify us within 48 hours. We will replace it immediately at zero additional delivery cost to you.